Privacy policy

DogCherie – Privacy Policy

Last updated: October 24, 2025

DogCherie ("we," "us," or "our") operates the website dogcherie.co.uk (the “Site”). This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and who we may share it with.

Our store is hosted by Shopify (Shopify Inc., 150 Elgin Street, Ottawa, Canada). They provide us with the e-commerce platform that allows us to sell our products and services to you.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We may collect the following types of information when you interact with our Site:

  • Contact details: name, email address, phone number, billing/shipping address.

  • Order and payment details: processed securely by third-party providers; we do not store card data.

  • Account details: username, password, preferences, account settings.

  • Communications: information provided when contacting us.

  • Technical data: IP address, browser type, device information, pages visited, usage data.

How We Use Information

We use your personal data to:

  • Process and deliver your orders.

  • Manage your account and provide support.

  • Communicate with you about orders or enquiries.

  • Prevent fraud and maintain site security.

  • Meet our legal and tax obligations.

Marketing Communications

  • Existing customers: If you have purchased from us, we may contact you with emails about similar products and services under the UK “soft opt-in” rule. You can opt out at checkout, or at any time using the “unsubscribe” link in our emails.

  • Other users: We only send marketing emails if you actively subscribed (e.g. via our newsletter form).

You may withdraw consent or opt out at any time.

How We Protect Your Data

We implement reasonable security measures to protect your personal information against unauthorized access, alteration, or disclosure. Sensitive and private data exchanged between the Site and Users is encrypted and protected via SSL (Secure Socket Layer) and other digital safeguards.

Payment details are handled only by PCI-DSS compliant providers.

However, no method of transmission over the Internet or electronic storage is completely secure. While we take every reasonable step to protect your personal data, we cannot guarantee absolute security. You share information with us at your own risk.

Data Sharing and Disclosure

We do not sell, trade, or rent Users' personal identification information. However, we may share data in the following circumstances:

  • With Service Providers: trusted third-party providers assisting us in business operations (e.g. payment processing, shipping, customer support, IT services).

  • For Legal Compliance: if required by law, to respond to valid legal requests, or to protect against legal liability.

  • During Business Transfers: in case of a merger, acquisition, or sale of our business, personal data may be transferred.

Data Retention

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy or as required by law.

  • Account Information: kept as long as your account is active.

  • Legal Compliance: certain information may be retained longer if required for tax, accounting, or legal obligations.

  • Other Data: deleted or anonymised when no longer needed.

Your Rights and Choices

Under UK data protection law, you have rights regarding your personal information, including:

  • Access and Update: you may access or update your information by logging into your account or contacting us.

  • Data Portability: request a copy of your data in a structured, machine-readable format.

  • Deletion: request deletion of your data, except for information we must retain for legal, administrative, or security purposes.

  • Opt-Out of Marketing: unsubscribe at any time using the link in our emails or by contacting us directly.

For further information on your rights, please visit the Information Commissioner’s Office (ICO) at www.ico.org.uk

Children’s Data

Our Services are not directed at children under 16, and we do not knowingly collect personal information from them. If you are a parent or guardian and believe your child has provided data to us, please contact us and we will delete it.

Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to ensure functionality, improve performance, and provide analytics and marketing.

  • Essential cookies: required for the Site to function (e.g. checkout, cart, security).

  • Analytics cookies: help us understand how the Site is used and improve services.

  • Marketing cookies: may be used to deliver relevant advertising.

You can manage or disable cookies in your browser settings. Please note that blocking essential cookies may prevent some parts of the Site from working properly.

International Users and Transfers

We may transfer, store, and process your personal data outside the country where you live. This includes processing by staff, service providers, and partners.

If we transfer your personal data out of the UK or EEA, we rely on recognised safeguards such as the UK International Data Transfer Agreement or the European Commission’s Standard Contractual Clauses, unless the data transfer is to a country deemed to provide adequate protection.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. The updated date at the top of this page indicates the latest revision. We encourage you to review this Privacy Policy occasionally to stay informed. Continued use of the Site after updates constitutes acceptance of the revised policy.

Contact Us

If you have questions or wish to exercise your rights, you can contact us at:

  • Email: [email protected]

  • Phone: +44 7 520653201

  • Address: Dózsa György utca 11, Újlengyel, Pest, 2724, Hungary

We are the data controller of your personal information under UK law.