Refund policy
DogCherie – Return & Refund Policy
Last Updated: October 24, 2025
Thank you for shopping with DogCherie. This policy sets out the conditions and process for returns, refunds, and exchanges.
Contact Information
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Email: [email protected]
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Address: Dózsa György utca 11, Újlengyel, Pest, 2724, Hungary
Order Cancellations
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Orders can be cancelled within 2 hours of purchase by contacting our customer service team.
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If your order has already shipped, please follow the return process below.
Returns
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Return Window: You may return items within 14 days of delivery.
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Condition: Items must be unused, in their original packaging, and with all tags attached.
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Proof of Purchase: Required for all returns.
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Exceptions: Customised or personalised items and hygiene products (e.g., undergarments) cannot be returned unless unopened and unused.
How to Return
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Contact Us: Email [email protected] with your order number, reason for return, and photos if relevant.
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Authorisation: Our team will review and provide return authorisation with instructions.
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Packaging: Securely pack the item with original packaging and tags, and include the return form.
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Shipping: Use a trackable shipping service. Return shipping costs are your responsibility unless the product is defective or incorrect.
Refunds
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Refunds are issued to the original payment method within 14 business days
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You will be notified by email once the refund has been processed.
Exchanges
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We provide exchanges for defective or incorrect items.
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In such cases, return shipping costs are covered by us.
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If a wrong size was ordered, please return the original item and place a new order.
Special Cases
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Defective or Damaged Goods: Contact us within 48 hours of delivery. We will arrange a return at no cost and provide a replacement or refund.
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Incorrect Item: If you receive the wrong product, we will cover the return shipping and send the correct one.
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Lost Packages: If your order does not arrive within the expected timeframe, contact us for an investigation with the carrier.
Return Address
DogCherie - Returns
Polycontext Kft
Dózsa György Street 11
2724 Újlengyel
Hungary