Shipping policy

DogCherie – Shipping Policy

Who We Are
DogCherie ("we," "us," or "our") operates the website dogcherie.co.uk (the “Site”). Our aim is to provide a smooth and transparent shipping process for your convenience and satisfaction. Below you’ll find the details of how we handle shipping.

Shipping Costs

  • Free Shipping: We offer free standard delivery on all UK orders.

  • Taxes: Shipments are made under DDU terms.
    The customer is responsible for any import duties and taxes levied by local customs authorities.
    Refusal to pay such charges may result in non-delivery; in such cases, return shipping costs may be deducted from any refund.

Shipping Range

  • Delivery Area: We currently ship within the United Kingdom only.

Order Processing Time

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  • No Shipping Days: Orders are not processed on weekends or UK public holidays.

Delivery Time

  • Handling Time: Orders are processed within 1-2 working days (Monday–Friday).

  • Transit Time: UK orders arrive within 6-10 working days after dispatch.

  • Total Delivery Time: 7-12 working days.

  • Warehouses: Shipped from our warehouses in Europe / Asia with local carriers. Packages leave from our EU or international logistics centers depending on stock availability.

Shipping Process

  • Courier Services: We work with reliable carriers.

  • Tracking Information: Once your order has shipped, you will receive an email with tracking details. If your shipping method does not include tracking, please contact us at [email protected]

Lost or Damaged Items

  • Damaged Orders: If your order arrives damaged, please contact us within 48 hours so we can arrange a resolution.

  • Lost Orders: If your package not received but marked “delivered”, please first check with your neighbors. If your order does not arrive, please contact us immediately for assistance.

Returns

For details on returns, please refer to our Returns & Refund Policy.

Contact Us

If you have questions or concerns about this Shipping Policy, you can reach us at:

  • Email: [email protected]

  • Phone: +44 7 520653201

  • Address: Dózsa György utca 11, Újlengyel, Pest, 2724, Hungary

  • Hours: Monday–Friday, 9:00–17:00 (GMT+01:00)