Terms of service
Terms of Service
This website is operated by DogCherie. Throughout the site, the terms “we”, “us” and “our” refer to DogCherie. This website, including all information, tools and services available from this site, is offered by DogCherie to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including those additional terms, conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the Site, including without limitation individuals who are browsers, vendors, customers, merchants, or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the Site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any of our Services. If these Terms are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features, services or tools which are added to the current store shall also be subject to these Terms of Service. You can review the most current version of the Terms at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page from time to time for updates. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify, which provides us with the e-commerce platform that enables us to sell our products and Services to you.
Definitions
For clarity in these Terms of Service:
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“Company” / “we” / “us” / “our” refers to DogCherie, located at Dózsa György utca 11, Újlengyel, 2724, Hungary.
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“Site” refers to dogcherie.co.uk.
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“Service” means the online store and related services provided through the Site.
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“Device” means any internet-connected device such as a phone, tablet, or computer used to access the Site.
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“You” refers to the user, visitor, or customer accessing our Site or using our Services.
ARTICLE 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority under the laws of England and Wales (18 years old), and that you have given us your consent to allow any minor dependents to use this site under your supervision.
You may not use our products for any illegal or unauthorised purpose, nor may you, in the use of the Service, violate any applicable laws of the United Kingdom or of your jurisdiction, including but not limited to intellectual property laws.
You must not transmit any worms, viruses or code of a destructive nature. A breach of these Terms will result in immediate termination of your access to the Services.
ARTICLE 2 – GENERAL CONDITIONS
We reserve the right to refuse service to any person, at any time, and for any reason.
You acknowledge that your content (excluding credit card information) may be transferred unencrypted over various networks, and may involve changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, the use of the Service, or access to the Service or any contact on the website, without express written permission by us.
ARTICLE 3 – USER RESPONSIBILITIES
You agree to:
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Provide accurate and complete information when creating an account or placing an order.
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Maintain the confidentiality of your account details, including your password.
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Notify us immediately of any unauthorised use of your account or security breach.
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Accept responsibility for all activities carried out under your account.
ARTICLE 4 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information on this site is inaccurate, incomplete, or outdated. The material provided on this site is for general information only and should not be relied upon as the sole basis for decision-making.
This site may contain certain historical information. Historical information, by definition, is not current and is provided for reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information. You agree that it is your responsibility to monitor changes to our site.
ARTICLE 5 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part thereof) at any time, without notice.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
ARTICLE 6 – PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through our website. Quantities of these products may be limited and are subject to our [Refund Policy].
We make every effort to display the colours and images of our products as accurately as possible. We cannot guarantee that your device’s display of colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis.
All descriptions of products and product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service on this site is void where prohibited.
We do not warrant that the quality of products, services, information, or other material purchased by you will meet your expectations, or that any errors in the Service will be corrected.
ARTICLE 7 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, at our discretion, limit or cancel quantities purchased per person, per household, or per order.
These restrictions may include orders placed by or under the same account, the same payment card, and/or orders using the same billing and/or shipping address. In the event we make a change to or cancel an order, we may attempt to notify you using the e-mail, billing address, or phone number provided at the time the order was placed.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you as needed.
ARTICLE 8 – DELIVERY AND RISK
Delivery times stated are estimates only. We are not responsible for delays caused by postal services, couriers, or circumstances beyond our control.
Risk of loss and title for products passes to you upon delivery.
Import duties and taxes
All orders delivered to countries outside the European Union are sold on a DDU (Delivered Duty Unpaid) basis.
This means that the buyer acts as importer of record and is responsible for paying any applicable customs duties, import VAT, and clearance fees upon delivery.
Prices displayed on our website do not include these charges.
VAT
For deliveries to customers outside the European Union, the sale is outside the scope of EU VAT (Articles 2 and 32 of Directive 2006/112/EC).
Consequently, no EU VAT is charged on such orders.
ARTICLE 9 – RETURNS AND CANCELLATIONS
As a consumer resident in the UK, you have a statutory right under the Consumer Contracts Regulations 2013 to cancel most online purchases within 14 days of receipt of goods. To exercise this right, you must notify us in writing within the cancellation period.
Goods must be returned to us in unused, saleable condition. Refunds will include the original delivery cost (standard rate only). Return costs are your responsibility unless the item is faulty or misdescribed.
Please review our full [Refund Policy] for more details.
ARTICLE 10 – OPTIONAL TOOLS
We may provide you with access to third-party tools which we neither monitor nor control. You acknowledge and agree that we provide such tools “as is” and “as available” without warranties of any kind.
Any use of third-party tools offered through our site is at your own risk and discretion, and you should ensure you are familiar with and approve the terms on which tools are provided by the relevant third-party.
ARTICLE 11 – THIRD-PARTY LINKS
Certain content, products, and services may include materials from third parties. Third-party links may direct you to websites not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of third-party materials, and we shall not have any liability arising from your use of such third-party websites.
Please carefully review the policies and practices of third parties before engaging in any transaction.
ARTICLE 12 – COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If you send submissions, suggestions, proposals, or feedback to us, you agree that we may, without restriction, edit, copy, publish, distribute and otherwise use such submissions in any medium.
You further agree that any feedback, ideas, or suggestions you provide to DogCherie may be used by us without restriction, compensation, or obligation to you.
We may, but have no obligation to, remove content we determine, in our sole discretion, to be unlawful, offensive, or otherwise objectionable.
ARTICLE 13 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our [Privacy Policy], which complies with the UK GDPR and the Data Protection Act 2018.
ARTICLE 14 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, or availability.
We reserve the right to correct errors and to cancel orders if any information is inaccurate, including after an order has been submitted.
ARTICLE 15 – PROHIBITED USES
In addition to other prohibitions set forth in these Terms, you are prohibited from using the Site or its content:
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for any unlawful purpose;
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to solicit others to perform or participate in unlawful acts;
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to infringe upon our intellectual property or that of others;
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to harass, abuse, insult, defame, slander, disparage, intimidate or discriminate;
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to submit false or misleading information;
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to upload or transmit malware or viruses;
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to collect or track the personal information of others;
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to spam, phish, crawl or scrape;
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for obscene or immoral purposes;
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to interfere with or bypass the security features of the Service;
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to attempt to copy, modify, reverse engineer, decompile, or otherwise tamper with any part of the Site or Service;
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to remove, alter, or obscure any copyright, trademark, or proprietary notices displayed on the Site.
We reserve the right to terminate your use of the Service for violating any prohibited use.
ARTICLE 16 – EXCLUSION OF WARRANTIES AND LIMITATION OF LIABILITY
Nothing in these Terms shall exclude or limit liability for death or personal injury caused by our negligence, fraud, or any liability which cannot be excluded under UK law.
Subject to the above, the Service and all products delivered through it are provided “as is” and “as available”, without warranties or conditions of any kind, either express or implied.
DogCherie shall not be liable for any indirect, incidental, special, or consequential damages of any kind, including but not limited to loss of profits, revenue, savings, or data, arising from your use of the Service or products purchased.
ARTICLE 17 – INDEMNITY
You agree to indemnify, defend and hold harmless DogCherie, its officers, employees, affiliates, and service providers from any claim or demand made by a third party arising out of your breach of these Terms or violation of any law or third-party rights.
ARTICLE 18 – SEVERABILITY
If any provision of these Terms is determined to be unlawful or unenforceable, such provision shall be severed without affecting the validity of the remaining provisions.
ARTICLE 19 – TERMINATION
These Terms are effective unless terminated by you or us.
You may terminate by ceasing to use our Services. We may terminate at any time, without notice, if in our sole judgment you fail to comply with these Terms.
Obligations incurred prior to termination shall survive termination.
ARTICLE 20 – ENTIRE AGREEMENT
These Terms of Service, together with our policies and operating rules, constitute the entire agreement between you and us, superseding prior agreements.
Any ambiguities shall not be construed against the drafting party.
ARTICLE 21 – GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of England and Wales. You and DogCherie submit to the exclusive jurisdiction of the courts of England and Wales.
ARTICLE 22 – MODIFICATIONS TO TERMS
We may update, change, or replace any part of these Terms by posting changes on our website. Your continued use constitutes acceptance of such changes.
ARTICLE 23 – CONTACT DETAILS
Questions about these Terms of Service should be sent to us at:
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Email: [email protected]
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Address: Dózsa György utca 11, Újlengyel, Pest, 2724, Hungary
Last Updated: October 24, 2025